Payments
All payments made on our platform are final and must be made in full through the available and authorized payment methods. By proceeding with any payment, you confirm that:
- You are legally authorized to use the selected payment method,
- You understand and agree to the associated charges, and
- You agree to the terms outlined in this Refund and Payment Policy.
We use Razorpay and/or other trusted third-party payment gateways to process transactions. Your payment data may be stored securely by these providers as per their respective privacy and security standards. For any issues related to payment gateway services, please refer to their terms of use or contact their support teams directly.
No Refund Policy
Please note that all payments made are non-refundable.
We do not offer refunds under any circumstances, including but not limited to:
- Accidental payments
- Change of mind after a purchase or subscription
- Incomplete or incorrect information provided by the user
- Service dissatisfaction once delivered as per agreed terms
We strongly encourage you to review your order and ensure all details are correct before making a payment.
Chargebacks and Disputes
Initiating a chargeback or payment dispute without contacting us first will be considered a breach of this policy. In such cases, we reserve the right to:
- Suspend or terminate your access to our services
- Initiate legal proceedings to recover dues and associated costs
- Report the matter to relevant authorities and/or payment processors
If you believe there has been an error in billing or payment processing, please contact us immediately at [your support email/contact page].
Contact Information
For any payment-related queries or clarifications, please reach out to us at:
Email: sales@neotheta.com
